Clear, fair terms — so the price you see is the price you pay, and you always know where you stand.
Every fare is quoted instantly and locked the moment you book — all-inclusive of tolls, taxes and gratuity. No metering, no surprises, and once you book your price never changes.
Our pricing is demand-based but always transparent and capped. Like an airline, fares reflect how busy the time is and how far ahead you book: busier slots, last-minute bookings and major events (e.g. FIFA World Cup match days at NY/NJ Stadium) can cost more, while early bookers save. We show you every reason before you confirm, your fare is never more than 50% above our base rate, and once booked it is locked and never re-priced — even if demand spikes, it snows, or your flight is delayed. During a declared state of emergency we suspend any weather-related increase.
Free cancellation up to 3 hours before your scheduled pickup. Cancel within 3 hours, or in the event of a no-show, and the full fare is charged.
Need to change the time, vehicle, or destination? Edit your booking free of charge up to 3 hours before pickup, subject to availability. Within 3 hours, contact dispatch and we'll do our best to accommodate.
Airport pickups include 60 minutes of complimentary wait time. We track your flight, so delays and early arrivals are on us.
Point-to-point and as-directed pickups include 15 minutes of complimentary wait time. Additional waiting is billed in 15-minute increments at the vehicle's hourly rate.
No card is needed to reserve. You'll receive your quoted, all-inclusive price the moment you book; a concierge confirms your ride, and payment is arranged ahead of pickup. The quoted price is the total you pay — gratuity and tolls included — and it is locked once you book.
Receipts are issued automatically. Corporate accounts can opt into consolidated monthly billing in place of per-ride payment.
Meet & greet at airports — your chauffeur meets you inside at baggage claim with a name sign — is $30, parking included.
Child seats (infant, convertible, booster) are available from $15 each, installed and ready on arrival. Extra stops are $25 each.
Instant fixed pricing covers the New York metro and tri-state area, including JFK, LaGuardia, Newark, Teterboro and Westchester airports, and the Hamptons.
Trips beyond our served area are arranged as a custom quote by our reservations team.
All chauffeurs are licensed (TLC) and insured, and every vehicle is late-model and immaculately maintained.
Guest and luggage capacities listed for each class must be observed for safety. A cleaning fee applies for any damage or excessive soiling of the vehicle. Smoking is not permitted.