Clear, fair terms — so the price you see is the price you pay, and you always know where you stand.
Every fare is quoted instantly and locked the moment you book — tolls and taxes included, gratuity at your discretion. No metering, no surprises, and once you book your price never changes.
Our pricing is the same whatever the date, with a small last-minute surcharge inside six hours. Unlike an airline, the date does not change the fare: holidays, weekends, evenings and event days all price the same. Only a booking made inside six hours of pickup carries a surcharge. We show you every reason before you confirm, your fare is never more than 12% above the published rate, and once booked it is locked and never re-priced — even if demand spikes, it snows, or your flight is delayed. During a declared state of emergency we suspend any weather-related increase.
Free cancellation up to 3 hours before your scheduled pickup — 12 hours for Sprinter van, Hamptons and long-distance trips. Cancel inside the window and the full fare stands — no refund is due. The same applies to a no-show: we call you before releasing the car, and if we cannot reach you the fare is not refunded.
Need to change the time, vehicle, or destination? Call us and the team will re-price and update your booking — free of charge up to 3 hours before pickup, subject to availability. Closer to pickup we will still do our best to accommodate.
By-the-hour bookings are billed at the vehicle's hourly rate, with a 2-hour minimum (3 hours for the Sprinter van). The hourly rate and your mileage allowance are locked the moment you book.
Each booked hour includes 25 miles of travel (e.g. a 3-hour hire includes 75 miles), and the hire should begin and end within the New York metro area. Distance beyond the included allowance is billed after the ride at a fixed per-mile rate by vehicle class ($4/mi Luxury Sedan, $5/mi SUV, $6/mi First Class and Sprinter). If a hire ends outside the metro, the chauffeur's return distance and time are added. For long-distance or intercity travel we recommend a point-to-point fixed quote instead.
Running long? If your hire goes past the booked hours, the additional time is billed in half-hour increments at the vehicle's hourly rate, and your included mileage grows with the extra time (25 miles per additional hour). Any post-ride adjustment is reviewed by our team with the chauffeur first, itemized on an updated invoice, and only then charged.
Airport pickups include 60 minutes of complimentary wait time, and the clock starts when your flight actually lands — not at your booked pickup time. Give us your flight number and we watch it: a delay or an early arrival moves your pickup at no cost to you. If we cannot confirm your landing time for any reason, we start the free hour in your favour. Without a flight number we can only work from your scheduled pickup, and private aviation at Teterboro and Westchester is arranged with your FBO rather than tracked. Beyond the free hour, waiting is billed in 15-minute increments at the vehicle's hourly rate; if we cannot reach you within 30 minutes past the free window, dispatch may release the car and the ride is treated as a no-show at the full fare. Any wait charge is confirmed with the chauffeur and itemized before it is applied.
Point-to-point and as-directed pickups include 15 minutes of complimentary wait time. Additional waiting is billed in 15-minute increments at the vehicle's hourly rate.
Pay when you book. Your card is charged for the exact total shown before you confirm (processed by Stripe) — nothing further is due at the kerb. Cancel within the free window and we refund you in full; call us and the team processes it, and refunds usually reach your card within 5–10 business days. The quoted price covers tolls and taxes and is locked once you book; gratuity is separate and entirely your choice at checkout. Prefer not to pay online? Request a quote and our concierge confirms your ride and arranges payment before pickup.
Your card stays securely on file for post-ride adjustments only. Any adjustment (extra hours, extra distance, added stops) is reviewed by our team first, itemized on an updated invoice, and only then charged. Receipts are issued automatically. Corporate accounts can opt into consolidated monthly billing in place of per-ride payment.
Meet & greet at airports — your chauffeur meets you inside at baggage claim with a name sign — is $30, parking included.
Child seats (infant, convertible, booster) are available from $15 each, installed and ready on arrival. Extra stops are $25 each.
Instant fixed pricing covers the New York metro and tri-state area, including JFK, LaGuardia, Newark, Teterboro and Westchester airports, and the Hamptons.
Trips beyond our served area are arranged as a custom quote by our reservations team.
All chauffeurs are licensed (TLC) and insured, and every vehicle is late-model and immaculately maintained.
Guest and luggage capacities listed for each class must be observed for safety. A cleaning fee applies for any damage or excessive soiling of the vehicle. Smoking is not permitted.